Support for Ekklesia PH.
Contact details, response times, and answers to the questions we get most.
- support@ekklesiaph.com
- Monday to Friday, 9–6 PHT
- Critical issues prioritised the same day
Reply within a day
Where to write
Need help right now? Write to support@ekklesiaph.com and we reply within one business day, Monday to Friday, Philippine Standard Time.
General and technical
Account problems, sign-in issues, missing data, bugs, or how the app works.
support@ekklesiaph.comGiving and payment checks
Questions about a giving record, a payment proof your church needs to verify, or a receipt.
support@ekklesiaph.comPrivacy and data requests
Account deletion, a copy of your data, or anything about how your information is handled.
privacy@ekklesiaph.comEnjoying Ekklesia PH? You can help cover the platform's running costs — contributions are voluntary and separate from church giving. Support the platform.
Mon–Fri, 9–6 PHT
Response times
| General inquiries | Within 1 business day |
| Giving verification | Within 1 business day |
| Critical issues (cannot sign in, data loss) | Same day, when received during business hours |
Business hours: Monday to Friday, 9:00 AM – 6:00 PM, Philippine Standard Time (UTC+8). Messages sent on weekends or holidays are answered on the next business day.
Common questions
Questions we get most
On the sign-in screen, tap Forgot Password and follow the instructions sent to your registered email. If you don't receive the email, check your spam folder, then contact support.
Your organization administrator will share an invite link or workspace code. Open the app, sign up or sign in, and follow the prompts to join. If you don't have an invite, contact your church admin directly.
Open the Giving or Events screen, choose a fund or event, and follow the payment instructions provided by your organization (GCash, Maya, or bank transfer). Upload your payment proof when prompted so your admin can verify the transaction.
Verify the amount and reference number with your proof of payment. If everything looks correct, contact your church administrator first. If the issue persists, email support@ekklesiaph.com with the event or giving record and the date of your payment.
Open the app, go to Settings → Delete Account, and confirm. Your personal data will be removed in accordance with our Privacy Policy, except for records we must retain by law (for example, financial records for accounting).
Make sure notifications are enabled both inside the app (Settings → Notifications) and in your device's system settings for Ekklesia PH. If you recently signed out and back in, push delivery may take a few minutes to resume.
The app runs on iOS 15.1 and later and Android 8.0 (API 26) and later. For the best experience, keep the app updated to the latest version available on the App Store or Play Store.
When you write
Reporting a bug
Include these and we can usually fix it without a second round of email.
- A short description of what happened
- Steps to reproduce the issue
- Your device model and OS version (for example iPhone 13, iOS 17.4)
- The app version (Settings → About)
- Screenshots or a screen recording, if you can
See also: Privacy Policy
